WE’RE CHANGING ENTERTAINMENT. COME JOIN US.

We’re always looking for talent that believes in having fun. At PENN Entertainment, you’ll get to be a part of an exciting industry, where the days and nights are fast paced. You’ll work with an incredibly diverse set of co-workers driven by their enthusiasm for helping people find and have more fun. You’ll also get to work at a company that cares about your career growth and will help you get the support you need to expand your possibilities.

Click HERE to learn more about our Day 1 Benefits, 401k Program, Company Perks, Career Opportunities, Advancement Programs, Scholarships and more!

WE LOVE OUR WORK.

Provide stellar customer service. - interview, select and train new team members.
Review, adjust and administer working schedules of team members.
Assign and apportion work to be done among team members.
Plan work processes and determine effective techniques or processes to be used by team members in the course of business.
Supervise and manage the work processes or procedures of team members.
Conduct individual or group pre-shift meetings with team members and provide daily positive feedback.
Understand and adhere to disciplinary policies including but not limited to counseling team members and the use of progressive discipline to modify poor performance.
Administration of disciplinary action including but not limited to warnings, suspensions and recommendations of termination.
Address and manage complaints, grievances or concerns from team members.
Effectively use, administer and manage rewards and recognition for front line team members.
Review the performance, productivity and efficiency of team members including but not limited to periodic evaluations.
Recommend or oppose the change in status of team members including but not limited to changes from full time to part time, promotions, and transfers.
Provide for the safety of team members, including keeping areas clean and free of safety hazards, debris and litter and performing all job duties in a safe and responsible manner.
Develop, maintain and manage training programs.
Ensure that all team members follow appropriate food handling procedures to ensure safe, quality products. Ensure that freshness by directing and overseeing the rotation of items and storage at appropriate temperatures.
Develop and suggest recipes and products in order to maintain a leading edge in the industry.
Develop menus for catering and sales. Safe and efficient use of all kitchen equipment.
Assist in operation of other food and beverage venues as needed. Handle customer complaints and support all customer service programs.
Support, implement, administer and manage standards of excellence among team members.
Understand and adhere to regulatory, department and company policies and procedures.
Make determinations regarding types of products, materials, supplies, or tools to be used.
Supervise and manage attendance and time records of team members.
Effectively manage departmental expenses including effectively and efficiently managing labor costs and staffing objectives while achieving guest satisfaction.
Protect and preserve assets of the company.
Understand and adhere to all bargaining unit agreements.
Attend all departmental and company training programs or meetings as directed.
Compile information, complete and submit reports as needed.
Adhere to all company policies and procedures. Adhere to all gaming laws and regulations.
Perform all job duties in a safe and responsible manner including keeping areas clean and free of safety hazards, debris and litter.
Meet department uniform, appearance and grooming requirements. Any job duty needed to promote productivity in the efficient administration of business or any reasonable request made by your supervisor or management personnel.

BRING US YOUR BEST.

Associate's degree (A. A.) or equivalent from two-year college or technical school; or a minimum of one year related experience and/or training; or equivalent combination of education and experience.
Must have current certification for ServSafe or be capable of successfully passing the ServSafe class within 90 days of employment.
Ability to prepare, read and comprehend documents.
Ability to write reports and correspondence. Ability to speak and communicate effectively with individuals and before groups of people.
Ability to accurately calculate figures and amounts and perform mathematical functions applicable to business needs including but not limited to counting money.
Ability to deal with problems involving several concrete variables in standardized situations.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The employee must frequently lift and/or move 50 pounds and occasionally lift and/or move 100 pounds.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Many of the job duties of this position are performed outdoors and employees in this position are therefore frequently exposed to inclement, hot and cold weather conditions. The noise level in the work environment is usually very loud.

STAY IN THE GAME. FOLLOW US.

We’ve grown to become the leading provider of integrated entertainment, sports content, and casino gaming experiences thanks to our 43 destinations across North America, online sports betting and iCasino via ESPN BET™ and theScore Bet Sportsbook and Casino®.

Being an industry leader means more than being a purveyor of fun. We are also committed to values like diversity and sustainability — for our community, our team members, our vendors, and our planet.

We're changing entertainment. Follow us.

Equal Opportunity Employer

STARTING SALARY

Starting at $45,000 annually

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