Job Summary

Responsible for all aspects of managing the Kitchen and Kitchen personnel, ensuring the quality preparation of all menu items and proper handling/ storage of all food items in accordance with standards. Coordinates the purchase of all food and develops menus, maintaining approved food costs and labor costs.

Essential Functions

Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
Anticipate guests’ needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Maintain positive guest relations at all times.
Be familiar with all Hotel services/features and local attractions/activities to respond to guest inquiries accurately.
Resolve guest complaints, ensuring guest satisfaction.
Monitor and maintain cleanliness, sanitation and organization of assigned work areas.
Review the daily activities; check the following:
- House count
- Forecasted covers for each outlet
- Catering activity
- Purchases
- Meetings
- Appointments
- VIPs/special guests
Establish the day's priorities and assign production and prep task to staff to execute.
Review daily specials and offer feedback to Sous Chefs.
Review Banquet Event Order sheets and make note of any changes; post function sheets for the next 7 days.
Meet with Sous Chef to review schedules, assignments, anticipated business levels, changes and other information pertinent to the job performance.
Communicate additions or changes to the assignments as they arise throughout the shift.
Take physical inventory of specified food items for daily inventory.
Review the market list.
Requisition the day’s supplies and ensure that they are received and stored correctly. Communicate needs with Purchasing and Storeroom personnel. Ensure quality of products received.
Meet with the Executive Steward to review equipment needs, Banquet plate up assistance, cleaning schedule/project status, Health/Safety and sanitation follow up.
Ensure that staff report to work as scheduled; document any late or absent employees.
Coordinate breaks for staff.
Inspect grooming and attire of staff; rectify any deficiencies.
Check and ensure that all opening duties are completed to standard.
Ensure that each Kitchen work area is stocked with specified tools, supplies and equipment to meet the business demand.
Ensure that recipe cards, production schedules, plating guides, photographs are current and posted.
Check P.O.S. printers on the line; ensure they are in working order and there is enough paper available for the shift.
Ensure that all staff prepare menu items following recipes and yield guides, according to department standards.
Monitor performance of staff and ensure all procedures are completed to the department standards; rectify deficiencies with respective personnel.
Work on line during service and assist wherever needed.
Be aware of any shortages and make arrangements before the item runs out.
Ensure that F&B Service Staff are informed of 86'd items and amount of available menu specials throughout the meal period.
Observe guest reactions and confer with service staff to ensure guest satisfaction.
Conduct a frequent walk- through of each Kitchen area and direct respective personnel to correct any deficiencies. Ensure that quality and details are being maintained.
Inspect the cleanliness of the line, floor, all Kitchen stations. Direct staff to rectify any deficiencies.
Ensure that staff maintain and strictly abide by State sanitation/Health regulations and Hotel requirements.
Maintain proper storage procedures as specified by Health Department and Hotel requirements.
Instruct staff in the correct usage and care of all machinery in the Kitchen operation, stressing safety.
Complete work orders for maintenance repairs and submit to Engineering. Contact Engineering directly for urgent repairs.
Develop new menu items, test and write recipes.
Assist Catering Department with developing special menus for functions; meet with clients as requested.
Supervise and direct the organization and preparation of food for the Employee Cafeteria.
Review sales and food cost daily; resolve any discrepancies with the Controller.
Minimize waste and maintain controls to attain forecasted food and labor costs.
Ensure that excess items are utilized efficiently.
Monitor and ensure that all closing duties are completed to standard before staff sign out.
Foster and promote a cooperative working climate, maximizing productivity and employee morale.
Provide feedback to staff on their performance; handle disciplinary problems and counsel employees according to Hotel standards.
Conduct scheduled performance appraisals.
Interview and hire new personnel according to Hotel policies and standards.
Prepare weekly work schedules for all Kitchen personnel in accordance with staffing guidelines and forecasted labor costs. Adjust schedules throughout the week to meet business demands.
Prepare daily/weekly payroll reports.
Document pertinent information in the log book and follow up on items notated during other shifts.

Plan and conduct monthly departmental meetings.
Attend weekly staff meetings, F&B meetings, pre-convention meetings, B.E.O. review meetings.
Return business telephone calls.
Answer correspondence.
Research local farm products, new suppliers, special markets.
Attend gourmet shows, food and wine meetings.
Perform at special events and off-premise functions.
Schedule and conduct month-end inventories.
Prepare menu analysis and recipe costing.

Other Duties

Attend and participate in all hotel and/or departmental meetings, training sessions and other information meetings.
Regular attendance in conformance with hotels standards is essential to the successful performance of this position.
Comply with hotel grooming standards for both uniformed and non-uniformed associates.
Comply with hotel service and behavioral standards towards our guests, vendors and fellow colleagues, including, but not limited to ensuring proper phone etiquette, courteous and respectful behavior and maintaining a friendly and positive attitude.
Perform all other duties as directed by management that are consistent with the policies and procedures of the hotel.

Working Conditions & Physical Requirements

Physical Effort:

Significant portions of day require prolonged standing, moving and lifting items weighing 25lbs. Ability to visually review documents and computer screen throughout day.

Physical Environment:

Ability to walk or stand for extended periods of time during course of shift.

Manual Skills

Significant portions of daily assignments involve application of manual skills requiring motor coordination in combination with finger dexterity, e.g., typing, handwriting, or machine operations.

Work Schedule:

Safety:

Responsible for operating within hotel safety guidelines, including the safe and responsible operation of hotel equipment. Reports and addresses safety concerns as they arise. Ensures safe handling of chemicals in accordance with hotel and department standards and utilizes proper personal protective equipment (PPE) when appropriate.

Qualifications

Education:

Experience:

Three to five years culinary experience in similar operation.

Computer Skill & Other Technical Skills:

Ability to learn, utilize and communicate effectively via company issued communication devices (e.g. Resort Radios, etc).

Communication:

Licenses or Certifications:

n/a

Other:

Must be customer-service oriented and have excellent hospitality skills.

Lansdowne Resort

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